Code of Conduct eLearning Development - Compliance Training Case Study

Microlearning Strategy

Our first recommendation was to move away from a single long Code of Conduct course and adopt a microlearning approach. Each major subject was developed as a separate SCO, allowing the organization to provide focused learning experiences around individual compliance topics.

This approach made the overall program easier to navigate while allowing learners to focus on one subject at a time. It also provided a more flexible structure for managing and delivering compliance training through an LMS.

Content Analysis and Instructional Strategy

Our instructional designers reviewed the content to identify key concepts, policies, rules, examples, and areas that could benefit from additional learner engagement. Instead of treating every section in the same way, the instructional approach was adapted to the complexity and nature of each topic.

Straightforward information was presented using clear visual layouts and interactions, while more complex concepts were supported with animation, scenarios, and case-based learning.

Level 2 Interactivity

For content that did not require complex animation, we used a Level 2 eLearning approach to move beyond simple click-and-next navigation. Content was chunked into smaller sections and presented using:

• Interactive layouts
• Tabs and click-to-reveal interactions
• Infographics
• Visual comparisons
• Knowledge checks
• Interactive content exploration

The objective was to make the learning experience more engaging while keeping the interaction appropriate to the subject matter.

Level 3 Animation

Certain compliance topics involved concepts that were more difficult to explain through static screens. For these subjects, we introduced Level 3 animation and visual storytelling.

Complex information was broken down into simpler visual sequences so that learners could understand the concept progressively rather than reading large amounts of policy related text. This approach helped differentiate complex topics from straightforward informational content.

Scenario Based Learning

Scenarios were incorporated at the beginning of topics to introduce learners to realistic workplace situations. Rather than starting immediately with policy definitions or rules, learners could first encounter a situation and consider how they should respond.

This approach helped establish context and connect compliance concepts with everyday workplace decisions.

Case Studies and Practical Examples

Case studies were incorporated within selected topics or toward the end of a learning module. These examples gave learners an opportunity to apply the principles covered in the training to practical situations.

For subjects such as conflict of interest, anti-bribery and corruption, confidentiality, workplace conduct, and information security, practical examples helped demonstrate how compliance principles can apply in real workplace circumstances.

Knowledge Checks and Final Assessment

Knowledge checks were incorporated throughout the learning experience to reinforce important concepts. A final assessment was also included to evaluate learner understanding and completion of the training.

The course was structured so that learners were required to achieve 100% in the final assessment to successfully complete the training, based on the client's requirements.

Visual Design and Multimedia

The visual treatment was designed to make policy-heavy content easier to understand and navigate. Infographics, icons, illustrations, animation, and interactive elements were used where appropriate to reduce text-heavy screens and improve content presentation.

The design approach was also kept consistent across the individual microlearning modules so that the complete program maintained a unified visual identity.