Streamlining Workforce & Project Management with BenchStep HRMS
Case Study – IT Services Solutions (India)
CASE STUDY SNAPSHOT
Industry
IT Services Solutions (India)
Employees Managed
80–120
Solution
HRMS + Project & Task Management Module
Use Case
Employee Tracking, Project Progress, Milestones, Tasks, and Team Productivity
CLIENT OVERVIEW
A mid-sized IT services company in India was managing multiple client projects simultaneously. Their biggest challenge was not just HR operations—but tracking employees, project milestones, deliverables, tasks, and timelines in a centralized system.
The company had multiple teams working on content development, R&D, support, operations, and field implementation. With scattered tools and manual coordination, project delays and resource misalignment were common.
BUSINESS CHALLENGES
Before implementing BenchStep HRMS, the company struggled with the following:
Challenge 1
No Centralized Employee & Task Tracking
Employees were working across multiple projects, but:
- Tasks were allocated via MS Teams and email
- No single system showed who was working on what
- Managers couldn’t track daily productivity
Challenge 2
Project Milestone Delays
Milestones were tracked manually in Excel sheets, leading to:
- Missed deadlines
- Poor visibility on project progress
- Last-minute rush and rework
Challenge 3
Lack of Accountability & Transparency
The data was being stored in multiple places:
- Employees had ambiguity on priority tasks
- Managers lacked real-time status
- Leadership had no visibility on team performance
Challenge 4
Difficulty in Resource Planning
Without structured project allocation:
- Some employees were overloaded
- Some remained underutilized
- Project billing accuracy suffered
Challenge 5
Manual HR Processes
HR functions like attendance, leave, and employee data remained disconnected from project timelines—making reporting and payroll complex.
OUR SOLUTION: BENCHSTEP HRMS + PROJECT MANAGEMENT MODULE
Swift Elearning Services deployed a customized version of BenchStep HRMS that unified employee management, project tracking, milestone mapping, and task allocation in one system.
1. Employee Tracking & Daily Productivity Logs
- Daily tasks assigned & updated
- Time spent on each task recorded
- Employees submit updates through a unified dashboard
- Managers review real-time progress
Result: Clear visibility into workload, performance, and daily output.
2. Project & Milestone Monitoring
- Projects broken into phases and milestones
- Each milestone mapped with deadlines
- Automated reminders for upcoming or overdue milestones
- Visual progress bars for managers
Result: Managers could track delays early and act proactively.
3. Task Management Module
- Role-based task assignment
- Priority levels (High/Medium/Low)
- Status updates (Pending, In Progress, Completed)
- Task history for audit and compliance
Result: No more confusion about task ownership or accountability.
4. Centralized HR Features
- Attendance & biometric integration
- Leave management
- Department & designation structure
- Employee master profiles
Result: HR processes aligned with workload and project performance.
5. Real-Time Reports & Analytics
- Project status dashboards
- Employee productivity reports
- Task-wise and milestone-wise progress
- Resource utilization reports
Result: Insights-driven decision-making across HR and project teams.
IMPACT & RESULTS
After adopting BenchStep HRMS, the company experienced significant improvements across HR operations:
40%
Faster Project Delivery
Milestones were completed on schedule due to real-time monitoring.
60%
Improvement in Task Visibility
Teams had clarity on priority tasks, deadlines, and responsibilities.
0%
Resource Wastage
Managers redistributed tasks based on real-time workload visibility.
✔
Accurate Billing & Project Costing
Time tracking and task logs enabled more precise client billing.
✔
Unified HR + Project Ecosystem
HR data, attendance, tasks, and performance became interconnected.
✔
Improved Team Accountability
Employees updated tasks daily, reducing delays and communication gaps.
CLIENT SUMMARY
The organization transformed its operational workflow by integrating BenchStep HRMS with a powerful Project & Task Management solution. The platform provided:
- Transparent employee tracking
- Centralized milestone monitoring
- Faster execution cycles
- Insightful reporting
- Improved productivity and collaboration
It became their core system for managing employees, projects, and performance, all from a single, cloud-based interface.
