Industry Experience & Track Record: Look for partners who have proven experience in your industry and can share relevant case studies or client success stories. A strong track record shows they understand your business environment and challenges.
Instructional Design Expertise & Creativity: Beyond technical skills, your partner should demonstrate deep knowledge of learning design — including scenarios, interactivity, microlearning, and assessments. A creative team ensures the course captures attention and keeps learners engaged.
Technology Compatibility & Scalability: Make sure the partner’s solutions are compatible with your LMS, support mobile access, and follow industry standards like SCORM or xAPI. Scalable technology ensures your training stays relevant as your organization grows.
Flexibility & Customization: Your project should be treated as a unique solution, not just a variation of a template. A flexible partner will adapt to your goals, processes, and brand guidelines, ensuring your training feels truly personalized.
Turnaround Time & Project Management: Check the vendor’s project timeline, milestones, and review process to make sure it aligns with your expectations. Clear communication and strong project management help keep the development process smooth and on schedule.
Cost Transparency: Custom eLearning content may cost more upfront than off-the-shelf courses, but it provides higher ROI through relevance and reusability. Choose a partner who offers clear pricing based on scope and complexity, without hidden costs.
Support & Maintenance: After the course is launched, you may need updates, bug fixes, or content refreshes. A reliable partner will provide ongoing support and ensure you have access to source files for future updates.
Cultural Fit & Collaboration: Effective collaboration is key to a successful project. Pick a partner who communicates clearly, listens to your feedback, and aligns with your organization’s culture and values. A good cultural fit leads to a smoother workflow and better final results.