Crisis Management Training Online Course & Certification Program

Crisis-ManagementCourse Overview:
When I first went to the grad school, internship back then was in fashion and during which one was also tasked protect his or her own reputation. But, as an everyday intern at the prestigious Paine Webber’s headquarters in the Windy City, the first and foremost that I could see coming my way was a crisis soon to engulf me. While the word crisis’ sends shivers to many and could lead to the downfall of a whole regime, it comes in many shapes & forms ranging from a technological, military, media, midlife etc. to a fax ribbon’ and cup’ crisis. Here, an intern with a foresight for personal security in Corporate America, I am referring to the latter crisis.

This was a crisis given the frigid temperatures that prevailed and my early am walk to the office. The VP that I was to assist & learn had a heart and would often formally offer coffee pointing towards the cup and asking me if he should get one for me…. that’s how difficult it was to find a cup and have some poured in. This was my early encounter with crisis and in the language of the Chinese, (the word crisis is composed of two characters: one represents the danger and the other opportunity) so to say, the dangers & opportunities of the cup crisis. While I do not want to talk what a fax ribbon crisis meant, I do however, would like to state that a crisis could start out simply as a threat and would go on but being able to identify risk, assess the situation and respond appropriately is important. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company.

Presenting the Crisis Management workshop where in the participants will understand that a crisis can occur any time. The one-day workshop will be customized to tailor to the needs of your organization fully mitigating the given threats. They will learn to develop skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.The workshop objectives & course outline are as follows:

Key Objectives Of The Course:

  • Identify potential risks
  • Understand the myths behind workplace violence
  • Define escalation and identify examples
  • Learn concerning behaviors
  • Know what a trigger is and how that can escalate
  • Understand the proper response to an event
12 Modules Objective Certificate
Follow the suggested order or choose your own. Designed to help you practice and apply the skills you learn. Highlight your new skills on your resume or LinkedIn.
Course Outline:

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives  

Module Two: Crisis 

  • Internal Risks
  • External Risks
  • Aggression
  • Violence
  • Case Study
  • Review Questions

Module Three: Workplace Violence 

  • Threats
  • Damage
  • Psychological Acts
  • Physical Acts
  • Case Study
  • Review Questions

Module Four: Myths

  • Violence Just Happens
  • It Is Uncommon
  • Problems Will Solve Themselves
  • It Is Not Possible to Prevent Violence
  • Case Study
  • Review Questions

Module Five: Escalation

  • Threats
  • Stalking and Bullying
  • Injury
  • Death
  • Case Study
  • Review Questions

Module Six: Concerning Behaviors

  • Disruptive
  • Emotional Abuse
  • Causes Anxiety
  • Examples of Behavior
  • Case Study
  • Review Questions

Module Seven: Domestic Violence Indicators 

  • Disruptive Calls
  • Poor Concentration
  • Bruising
  • Absences
  • Case Study
  • Review Questions

Module Eight: Triggers of Workplace Violence 

  • Reprimands and Terminations
  • Financial Strain
  • Loss of Loved One
  • Perceived Slights
  • Case Study
  • Review Questions

Module Nine: Conflict Dangers

  • Triggers
  • Action Point
  • Flashpoint
  • Identify
  • Case Study
  • Review Questions

Module Ten: Response 

  • Note Areas of Concern
  • Discuss It
  • Report It
  • Report Extreme Cases to HR/Tip Line
  • Case Study
  • Review Questions

Module Eleven: Strategies

  • Policies
  • Programs
  • Emergency Procedures
  • Train Employees
  • Case Study
  • Review Questions

Module Twelve: Wrapping Up 

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

All of these professional training resources are based on the most up-to-date body of knowledge and carefully selected by subject matter experts.

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We are just a step away to fulfill your eLearning requirements. For any learning solutions on course-ware / Digital content development please contact us at info@swiftelearningservices.com.

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